{"id":2031,"date":"2021-04-20T10:42:27","date_gmt":"2021-04-20T10:42:27","guid":{"rendered":"https:\/\/105lab.com\/?page_id=2031"},"modified":"2022-05-03T11:01:51","modified_gmt":"2022-05-03T11:01:51","slug":"dispute-resolution","status":"publish","type":"page","link":"https:\/\/105lab.com\/pt\/dispute-resolution\/","title":{"rendered":"Dispute Resolution"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2031\" class=\"elementor elementor-2031\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3785fe9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3785fe9\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5d834d7\" data-id=\"5d834d7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f2bd30f elementor-widget elementor-widget-heading\" data-id=\"f2bd30f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Resolu\u00e7\u00e3o de Conflitos<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8b299be elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8b299be\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8590ff0\" data-id=\"8590ff0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b294ee elementor-widget elementor-widget-spacer\" data-id=\"7b294ee\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f94f74 elementor-widget elementor-widget-text-editor\" data-id=\"1f94f74\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>A Uni\u00e3o Europeia criou um site para apoiar os consumidores na apresenta\u00e7\u00e3o das suas reclama\u00e7\u00f5es sobre qualquer lit\u00edgio em que estejam envolvidos. Neste contexto, disponibilizamos toda a informa\u00e7\u00e3o para que possa exercer o seu direito de reclama\u00e7\u00e3o junto de uma entidade oficial, terceira e imparcial para o processo (\u201centidade de resolu\u00e7\u00e3o de lit\u00edgios\u201d) que o ajudar\u00e1 a resolver o lit\u00edgio em quest\u00e3o.<\/p><p>Assim, se estiver insatisfeito com a aquisi\u00e7\u00e3o de um bem ou servi\u00e7o, ou com a solu\u00e7\u00e3o apresentada por n\u00f3s para resolver a situa\u00e7\u00e3o, pode aceder a este site oficial https:\/\/webgate.ec.europa.eu\/odr\/main\/? event =main.home.show e levante sua obje\u00e7\u00e3o.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8e4b00 elementor-widget elementor-widget-heading\" data-id=\"b8e4b00\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">O que \u00e9 resolu\u00e7\u00e3o alternativa de lit\u00edgios?<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a331370 elementor-widget elementor-widget-text-editor\" data-id=\"a331370\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>A resolu\u00e7\u00e3o alternativa de lit\u00edgios \u00e9 a possibilidade que todos os consumidores t\u00eam ao seu dispor para recorrer e entidades oficiais que os ajudem na resolu\u00e7\u00e3o, ou orienta\u00e7\u00e3o de qualquer conflito, antes de iniciarem lit\u00edgio nos Tribunais.<\/p><p>Como regra geral, o procedimento \u00e9 o seguinte: o cliente solicita a um terceiro imparcial que atue como intermedi\u00e1rio entre ele e o comerciante que \u00e9 objeto de sua reclama\u00e7\u00e3o. O intermedi\u00e1rio pode sugerir uma solu\u00e7\u00e3o para sua reclama\u00e7\u00e3o, impor uma solu\u00e7\u00e3o a ambas as partes ou reunir as partes para encontrar uma solu\u00e7\u00e3o.<\/p><p>Poder\u00e1 conhecer o conceito de resolu\u00e7\u00e3o alternativa de lit\u00edgios por outro nome: 'media\u00e7\u00e3o', 'concilia\u00e7\u00e3o', 'arbitragem' ou 'comit\u00e9 respons\u00e1vel por lit\u00edgios de consumo'.<\/p><p>A resolu\u00e7\u00e3o alternativa de lit\u00edgios \u00e9, em regra, menos dispendiosa, menos formal e mais r\u00e1pida do que a via judicial.<\/p><p>De acordo com a Lei n.\u00ba 144\/2015 para resolu\u00e7\u00e3o de lit\u00edgios, consulte:<\/p><p><a href=\"https:\/\/www.cniacc.pt\/pt\/\"><strong>CNIACC<\/strong><\/a>\u00a0<\/p><p>Telefone: 21 384 7484<\/p><p>E-mail: cniacc@fd.unl.pt<\/p><p>Site: <a href=\"https:\/\/www.cniacc.pt\/pt\/\">https:\/\/www.cniacc.pt\/pt\/<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6614913 elementor-widget elementor-widget-heading\" data-id=\"6614913\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Em caso de lit\u00edgio de consumo, o consumidor pode recorrer \u00e0s seguintes entidades de resolu\u00e7\u00e3o alternativa de lit\u00edgios de consumo:<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f200a2b elementor-widget elementor-widget-toggle\" data-id=\"f200a2b\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2531\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-2531\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">CNIACC \u2013 Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2531\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2531\"><p><a href=\"https:\/\/www.cniacc.pt\/pt\/\">https:\/\/www.cniacc.pt\/pt\/<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2532\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-2532\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">CACCL \u2013 Centro de Arbitragem de Conflitos de Consumo de Lisboa<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2532\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2532\"><p><a href=\"http:\/\/www.centroarbitragemlisboa.pt\/\">http:\/\/www.centroarbitragemlisboa.pt\/<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2533\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-2533\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">CACCVA \u2013 Centro de Arbitragem de Conflitos de Consumo do Vale do Ave\/Tribunal Arbitral<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2533\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2533\"><p><a href=\"https:\/\/www.triave.pt\/\">www.triave.pt\/<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2534\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-2534\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">CICAP \u2013 Centro de Informa\u00e7\u00e3o de Consumo e Arbitragem do Porto (Tribunal Arbitral de Consumo)<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2534\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2534\"><p><a href=\"https:\/\/www.cicap.pt\/\">www.ciacap.pt<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2535\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"tab\" aria-controls=\"elementor-tab-content-2535\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">CIMAAL \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Conflitos de Consumo de Algarve<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2535\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2535\"><p><a href=\"https:\/\/www.consumidoronline.pt\/pt\/\">https:\/\/www.consumidoronline.pt\/pt\/<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2536\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"tab\" aria-controls=\"elementor-tab-content-2536\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">CIAB \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Consumo (Tribunal Arbitral de Consumo)<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2536\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2536\"><p><a href=\"http:\/\/www.ciab.pt\/pt\/\">http:\/\/www.ciab.pt\/pt\/<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2537\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"tab\" aria-controls=\"elementor-tab-content-2537\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">CIMPAS \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Provedoria de Seguros<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2537\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2537\"><p><a href=\"https:\/\/www.cimpas.pt\/\">https:\/\/www.cimpas.pt\/<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2beacc elementor-widget elementor-widget-spacer\" data-id=\"c2beacc\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>dipute resolution The European Union has created a website to support consumers in submitting their complaints about any dispute they are involved in. In this context, we provide all the information so that you can exercise your right of complaint with an official, third party and impartial entity to the process, (&#8220;dispute resolution entity&#8221;) that &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/105lab.com\/pt\/dispute-resolution\/\"> <span class=\"screen-reader-text\">Dispute Resolution<\/span> Read More &raquo;<\/a><\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/105lab.com\/pt\/wp-json\/wp\/v2\/pages\/2031"}],"collection":[{"href":"https:\/\/105lab.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/105lab.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/105lab.com\/pt\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/105lab.com\/pt\/wp-json\/wp\/v2\/comments?post=2031"}],"version-history":[{"count":29,"href":"https:\/\/105lab.com\/pt\/wp-json\/wp\/v2\/pages\/2031\/revisions"}],"predecessor-version":[{"id":3229,"href":"https:\/\/105lab.com\/pt\/wp-json\/wp\/v2\/pages\/2031\/revisions\/3229"}],"wp:attachment":[{"href":"https:\/\/105lab.com\/pt\/wp-json\/wp\/v2\/media?parent=2031"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}